8999bit handles your personal information with a clear purpose — to run your account, process your transactions through bKash, Rocket or Bank Transfer, and keep your access secure. This policy explains exactly what data we hold, how we use it, and the steps you can take to review or correct it. Access and eligibility depend on your local law and the eligible regions we serve.
Account data is yours to review
Local payment context: bKash, Rocket, Bank Transfer
Contact route published in this policy
Applies to eligible Bangladesh regions
POLICY POSTURE
How 8999bit Collects and Uses Your Information
When you open an account with us, we collect the details you provide during registration — name, contact information, and the payment method you choose to use, whether that is bKash, Rocket or Bank Transfer. We also collect transactional records tied to deposits and withdrawals so your account wallet reflects an accurate history at all times. Device and session data — such as your browser type, IP address and the pages you visit — are gathered automatically to support account security and detect unusual activity. We do not sell, rent or trade your personal information to unrelated third parties. Where we share data with service partners, it is only to the extent needed to process your transactions or verify your account identity. We retain your data for as long as your account remains open and for the period required by the applicable rules of the eligible regions we operate in. You may request a copy of the personal data we hold on your account by contacting our support team through the routes listed in this policy. All requests are handled according to the privacy rules relevant to your region. Availability of services and the scope of data we process depend on your local law and the eligible regions covered by this policy.
bKash
Transaction records tied to bKash deposits and withdrawals are stored in your account history and visible to you when you log in.
Rocket
Rocket payment data is processed only to complete your transaction and confirm wallet balance; it is not shared beyond what processing requires.
Bank Transfer
Bank Transfer details you submit are held securely for the duration of the transaction and retained in line with applicable regional requirements.
POLICY SCOPE
What This Privacy Policy Covers and What It Does Not
This policy covers the data 8999bit collects and controls directly — your account records, payment activity and in-session behaviour on our platform. It does not extend to third-party services you reach from our site, and it does not govern data held by payment providers such as bKash or Rocket under their own terms. Understanding the boundary helps you know where to direct a privacy question. Eligibility and applicable rules vary by region and local law.
Account Access
Login credentials, session tokens and account profile data are covered by this policy. We control this data and you can request a review or correction at any time through the support routes we publish.
Transactions
Records of deposits and withdrawals processed through bKash, Rocket or Bank Transfer sit within our policy scope for the portion we handle. The payment provider's own privacy terms govern their side of the transaction.
Site Content
Browsing behaviour on 8999bit pages — which sections you visit, how long you stay, what device you use — is collected by us under this policy to improve account security and platform navigation.
Third-Party Services
Links to external sites, game studio content loaded from outside our platform, or any service not directly operated by 8999bit falls outside this policy. Check the relevant provider's privacy terms for those services.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under This Policy
Your account data is not locked away. There are practical steps you can take right now without waiting for a formal process. Log in and open the account settings section to see the profile details we hold — name, contact address and linked payment method. If something is wrong or out of date, the edit fields there let you correct it directly. For data we do not surface in the self-service account area — such as historical transaction logs or security event records — you can raise a request through our published support route and we will respond with the relevant records. If you believe data is being processed in a way that does not match what this policy describes, the right step is to contact support with the specific concern rather than assuming it cannot be addressed. We take those questions seriously. Your rights and our obligations depend on the eligible regions covered by this policy and the local law that applies to you.
Review Your Records
Open account settings after logging in to see the profile and contact data we hold. Transaction history is available in the wallet section of your account dashboard.
Correct Account Details
Edit fields in account settings let you update name, contact information and linked payment method directly. For corrections we cannot process through self-service, contact support with the specific change needed.
Raise a Privacy Question
If you have a question about how a specific piece of your data is used, send it through the support route published on this site. Describe the data type and the concern so we can respond accurately.
Request Support
For data requests beyond self-service — such as a full data export or a deletion request — use the live chat or email route listed in the support section of this policy.
CONTACT THIS POLICY
How to Reach Us About Your Privacy
If you have a question that this policy does not answer clearly, or if you want to raise a concern about how your data is handled, use the contact routes published on our site. We do not publish SLA commitments or specific response windows here, because those can change — check the live support section for current availability. State your account identifier and describe the data question specifically so we can route it to the right team without delay.
Live Chat
Open the live chat widget from any page while logged in. Use it to ask about your account data, flag a concern or start a data review request.
Email Support
Send a written privacy request to the support email address shown in the contact section of our site. Include your account details and a clear description of the data in question.
Account Help Section
The account help section accessible after login contains self-service routes for common data questions — reviewing records, updating contact details and checking linked payment methods.
DATA HANDLING DETAIL
How We Protect and Manage Your Data
Account security and data handling are not background concerns for us — they are part of the service you are using every time you log in, make a deposit via bKash or check your withdrawal history. This section covers the four areas our data handling policy addresses most directly: cookies, account security, data retention and the process for requesting changes. Each one has a specific operational meaning for your account, not just a legal statement.
Cookies and Session Data
We use cookies to keep your session active and to remember account preferences between visits. You can manage cookie settings through your browser, though disabling certain cookies may affect how account pages load and function.
Account Security
Access to your account data is restricted to authenticated sessions. We apply session controls that log you out after a period of inactivity and flag login attempts from unfamiliar devices for your review.
Data Retention
We keep account and transaction data for as long as your account is active and for the period required under the rules of the eligible regions we operate in. When retention is no longer required, data is removed from active systems.
Requesting Changes
To request a correction, export or deletion of data we hold on your account, contact us through the live chat or email route listed in the support section. We will confirm receipt and handle the request according to applicable regional rules.
PRIVACY QUESTIONS
Frequently Asked Questions About This Privacy Policy
These questions cover what we actually get asked about data, account records and privacy rights on 8999bit. If your question is not here, the support route in the contact section above is the next step.
What personal data does 8999bit collect when I register?
We collect the details you enter during registration — name, contact information and chosen payment method. Once you are active, we also record transaction history tied to your wallet and session data from your device and browser to support account security.
Is my bKash or Rocket payment data stored on 8999bit's platform?
We retain the transaction records needed to show your deposit and withdrawal history in your account wallet. The payment provider — bKash or Rocket — holds the data on their side under their own terms. We do not store full payment credentials beyond what is needed to confirm a transaction.
Can I see all the data 8999bit holds on my account?
Profile and contact data are visible in account settings after you log in. Transaction history is in the wallet section. For data not shown in self-service — such as security event logs — contact support through live chat or email and we will provide what we can within applicable regional rules.
How do I correct wrong information in my account?
Open account settings while logged in and use the edit fields to update your name, contact details or linked payment method. For corrections that require our team to action — such as a verified identity detail — raise it through the support email route and describe the specific change needed.
Does 8999bit share my data with third parties?
We do not sell or rent your personal data. We share data with service partners only to the extent required to process your transactions or verify your account — for example, confirming a Bank Transfer or bKash deposit. Those partners are bound by obligations consistent with how we describe data use in this policy.
How long does 8999bit keep my data after I close my account?
After an account is closed, we retain data for the period required by the rules of the eligible regions we operate in. Once that retention period ends, your data is removed from active systems. The exact period depends on your region and the applicable local rules at the time of closure.
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